Roots Bracelet

Customers often inquire about the distinctions between gold fill and solid gold. Here's some information on the different options and their qualities.
GOLD FILL
14k Gold Fill (14/20 Gold) - minimum 5% yellow gold in setting/chain. Gold plated jewelry is usually 0.05%.Our gold fill is non tarnish, waterproof and hypoallergenic, perfect for sensitive skin.
This is a cost-effective and long-lasting alternative to solid gold, offering the same appearance without the high price. Please be aware that there may be some variation in color where the metal has been soldered, giving each piece a unique touch.
SOLID GOLD AND HOLLOW GOLD
All products labelled as 9kt, 10kt, 14kt, 18kt (sometimes ct instead of kt) are genuine gold, not plated or layered. They are made from the alloys that form the different golds. Hollow gold chain or setting are more affordable but lack the strength and durability of a solid piece. We recommend it for occasional wear only. Contact us if you are unsure.
STERLING SILVER
All our silver products are 925 sterling silver. Silver is notorious for oxidising and losing its brightness, so it is important to clean your jewellery correctly and regularly to maintain that super shiny new look.
Please refrain from wearing all these metals in the shower, while bathing or swimming (particularly in chlorinated pools or natural hot pools). Also avoid having them come in contact with body lotions, perfumes, soaps or any other chemical substances and always wipe down with a jeweller's cloth or a dry lint free cloth after wearing to avoid acid from the skin affecting the metal. 
For more information about caring for your jewellery please see tips for caring and cleaning your jewellery page.

SHIPPING

We offer free shipping for New Zealand customers. We do not offer pick ups from our address in East Auckland without prior arrangement, please get in contact prior to purchasing if you would like to collect an item.

With most of our pieces, we make them to order, so require a couple of days to process your order and make up your piece(s). For any products we have in stock we will dispatch within one working day. However, weekends and public holidays may incur delays in shipping and delivery. Please contact us if you need your item/s urgently.

We use a variety of different couriers but we will send you an email with tracking details once your order has been dispatched. Couriers will not deliver to a PO Box address. All addresses must be physical.

INTERNATIONAL SHIPPING

Please contact us about international shipping costs prior to purchase. Shipping to Australia is free for any purchases over $200 and will take anywhere from 3 - 10 working days for delivery, shipping for orders under $200 is $15. Delivery to the US and Europe, along with the rest of the world will be calculated based on Danika Cooper Jewellery's preferred carrier. Please email us if you would like an indication of cost before purchasing.

GST

GST of 15% has been included on all NZ purchases. For shipping outside of New Zealand, the receiver/customer is responsible for all duty, customs, clearance and entry taxes and fees that incur after the goods are sent. 

PRIVACY

The information we collect on this site is only used for its stated purpose. Danika Cooper Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.

AVAILABILITY & BACKORDERS

From time to time items that are listed as in stock may in fact not be. Danika Cooper Jewellery pieces are often custom made and there is sometimes delay with getting stones or other materials required as products are not mass bought or produced. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, discuss placing the item on back order for you, or offering you a suitable alternative.

REFUNDS AND EXCHANGES

Any refunds of exchanges must be made within 7 days.

• No refunds or exchanges due to change of mind
• Any items returned/exchanged need to be in new, unworn condition and be in their original packaging
• No exchanges of earrings or body piercing jewellery due to hygiene requirements
• Return shipping  and insurance is at the cost and responsibility of the consumer
• A further shipping charge will be required to send your exchange
• You must inform us of your intention to return the item within 7 days of the delivery date by emailing contactus@danikacooperjewellery.com
• No exchanges or refunds on sale items or end of line products

• Credit notes are valid for 4 weeks from the date of return

• Resizing maybe possible on some items but not all. An additional charge will be required if the order was placed in the wrong size. Please ensure you check the size required.

Danika Cooper Jewellery accepts returns for products purchased on the Danika Cooper Jewellery website within NZ (not internationally) only and from visiting her studio or pop up markets.

Where are you located?
We are based in East Auckland and work from our home studio. As a result, we don't have a physical address for visits, but we can schedule a convenient day and time to meet you at an East Auckland Cafe to discuss your jewelelry needs.

Do you have a physical retail store?
Unfortunately, we are yet to open our own physical retail store but we do have stock at Celebrate Aotearoa in Glen Innes, The Pacific Business Hub in Manukau and The Nesian Collective in Mangere Town Centre. Please note not all stock or styles are in all locations so please let us know if you are after some thing particular.

At present we primarily operate via our website and our social media accounts (Facebook and Instagram). We also have a number of events throughout the year where we have pop up stalls and sell directly to the public. 

How do I get my loose pearls/ jewellery to you to work on?
If you are based in Auckland you can delivery your pearls/ jewellery to us at a prearranged time to a local cafe in East Auckland. Alternatively you can courier them to us. Please note that we do not accept liability or cover any lost or damaged items sent to us and for any pieces you are wishing us to work on, please arrange your own insurance cover. For our courier address or to arrange a time to drop your items off, please make contact with us here.

How do I know what size ring I am?
If you don't know your ring size or need to convert it to our sizing (based on USA sizing) please see our page on how to determine your ring size.

How do I know what size bracelet/ bangle I am?
If you don't know your bracelet or bangle size please see how to measure it on our how to determine your bracelet/bangle size page.

Lengths of necklaces, how to determine what length is best for me?
If you don't know your desired necklace length / size please see our chart on how to determine your necklace length page.

What is the difference between gold fill and solid gold?
Please see our page explaining the differences between the various metals.

Where do your pearls, metals, chain and settings come from?

When it comes to looking after jewellery, many of us don't realise what is needed to ensure our jewellery lasts and is kept looking bright and lovely! We have compiled some great information here on how to keep your jewellery looking its best. See our tips on caring and cleaning here. We also have Sunshine polishing cloths available for purchase here (link coming soon) which remove dirt, oils and tarnishing from gold and silver.

Our pieces are made from quality materials and will last for many years if cared for correctly. We have popped together the below tips to keeping your jewellery looking its best and lasting a long life.

How to store your jewellery:
Tarnish proof boxes or individual bags are the best way of keeping your jewellery untarnished and reduce scratching. Many people also get anti-tarnish tabs in a velvet lined jewellery box. Please ensure they are kept in a cool, dry discrete place or in a safe.

When to wear your jewellery:
We recommend that you avoid wearing your jewellery whilst cleaning, gardening, swimming/showering and particularly when doing sporting and gym activities.
Remember gold and silver are relatively soft metals and damaging the setting or chain can compromise the safety of the stones and pearls. We always suggest precious jewellery is saved for wearing on occasion rather than everyday.
For all pearl jewellery we say avoid wearing them in pools, showers, saunas or in hot environments as heat can break down the jeweller's glue used when setting the pearls. We also suggest avoiding wearing rings whist doing dishes. Also avoid knocking any setting, a pearl is often held with a glued single pin and therefore can be knocked out of the setting if not cared for properly.
Also apply cosmetics, moisturizers and perfumes prior to putting on your jewellery.

How to clean your jewellery:
We do offer jewellery cleaning and polishing services. Please contact us if you would like to know more about these services and what we can do to bring your jewellery back to life.
After wearing we recommend to wipe jewellery with a soft lint free cloth. A soft fabric like velvet or cotton make a good cloth to wipe your pieces down.
You can also clean your jewellery in warm water and diluted dish washing liquid (one drop to 1/4 cup warm water). Allow your jewellery to soak for 10 minutes then use a soft tooth brush to clean areas like engraving, details and behind stones.

Other care for your jewellery:
Always ensure your jewellery is covered by your insurance policy and have a safe place for them to be stored when not being worn. Some insurance policies require valuation of higher value items so be sure to clarify this with them to ensure your jewellery is covered.

Specific care for pearls and pearl jewellery: