šŸ’•Standing United šŸ¦˜šŸØ 10% of all sales from 6 Jan - 17 Jan 2020 will be donated to aid for the Australian bush fires.

FAQ's

Where are you located?

We are located in East Auckland and operate from our home workshop. Due to this we do not have a physical address that you can visit or drop in to, but can arrange a suitable day and time to meet you at an East Auckland Cafe to discuss your jewellery needs.

Do you have a physical retail store?

Unfortunately we are yet to open a physical retail store, however please know that it is in our plans for the future :) At present we primarily operate via our website and our social media accounts (Facebook and Instagram). We also have a number of events throughout the year where we have pop up stalls and sell directly to the public. To find out more about these events please see our Events Page.

How do I get my loose pearls/ jewellery to you to work on?

If you are based in Auckland you can delivery your pearls/ jewellery to us at a prearranged time to a local cafe in East Auckland. Alternatively you can courier them to us. Please note that we do not accept liability or cover any lost or damaged items sent to us and for any pieces you are wishing us to work on, please arrange your own insurance cover. For our courier address or to arrange a time to drop your items off, please make contact with us here.

How do I know what size ring I am?

If you don't know you ring size or need to convert it to our sizing (based on USA sizing) please see our page on how to determine your ring size.

How do I know what size bracelet/ bangle I am?

If you don't know your bracelet or bangle size please see how to measure it on our how to determine your bracelet/bangle size page.

Lengths of necklaces, how to determine what length is best for me?

If you don't know yourĀ desired necklace length / size please see our chart onĀ how to determine your necklace length page.

What is the difference between gold plated, vermeil, gold fill and gold?

Please see our page explaining the differences between the various metals.

Where do you pearls, metals, chain and settings come from?

As with all our jewellery pieces we have a hands on approach to every single piece. We are very proud to source 95% of our Tahitian pearls from one family run pearl farm in the Tuamotu Islands in French Polynesia. The remaining pearlsĀ we get are sourced from various pearl farmers and are often due to custom requests from our clients for specific colours, shapes or sizes that our main supply doesn'tĀ have available from their recent harvest. All our metals are sourced from either NZ, Australia, the USA or HongKong. We have some fantastic reliableĀ suppliers who we go directly through to, ensuring we pass on any middle man costs. As with many of our settings, we work to ensure they are affordable to you as the consumer, and with this much of our chains and some settings or mountings are made by our suppliers to our order. However we also create many of our settings and pieces from scratch in our workshop, along with all our pearl setting. If you want to know more about what we make in our workshop, keep an eye on our social media account stories as we often post about what we have been making and the steps to a finished piece.

Caring for my jewellery, from storage to cleaning.

When it comes to looking after jewellery, many of us don't realise what is needed to ensure our jewellery lasts and is kept looking bright and lovely! We have compiled some great information here on how to keep your jewellery looking its best. See our tips on caring and cleaning here.

How long do orders take from the time I purchase online?

With most orders we are able to process and fill these within 2-3 working days. If for any reason we need longer to fill the order or we require to order in a material or metal to fill the order we will make contact within 24hours of your order to let you know an idea of time frame for your piece/s to be made. From there you will be able to decide if you would like to continue with your order or cancel it.