Creating personal pieces of empowerment. Designs and jewellery to suit who you are.

Terms and Conditions

SHIPPING

We charge a flat rate of $10 per order for all non-rural orders sent within New Zealand.  Rural deliveries are $12 and will take a few days longer than other deliveries. For Auckland orders, we maybe able to meet or deliver your order to prearranged location. Please contact us by email contactus@danikacooperjewellery.com or phone +642102779373 to find a convenient time for us both prior to purchase.

We aim to have all orders with cleared payments received before 1pm dispatched the following day. However, weekends and public holidays may incur delays in shipping and delivery. Please contact us if you need your item/s urgently.

We use a variety of different couriers but we will send you an email with tracking details once your order has been dispatched. Couriers will not deliver to a PO Box address. All addresses must be physical.

INTERNATIONAL SHIPPING

Please contact us about international shipping costs prior to purchase. Shipping to Australia costs are generally $25 and will take anywhere from 3 – 8 working days for delivery. Delivery to the US and Europe, along with the rest of the world will be calculated based on Danika Cooper Jewellery's preferred carrier. Please email us if you would like an indication of cost before purchasing.

GST

GST of 15% has been included on all prices and will be charged on all New Zealand orders. For shipping outside of New Zealand, the receiver/customer is responsible for all customs, clearance and entry taxes and fees that incur after the goods are sent. 

PRIVACY

The information we collect on this site is only used for its stated purpose. Danika Cooper Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.

AVAILABILITY & BACKORDERS

From time to time items that are listed as in stock may in fact not be. Danika Cooper Jewellery pieces are often custom made and there is sometimes delay with getting stones as products are not mass bought or produced. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you, or offering you a suitable alternative.

REFUNDS AND EXCHANGES

Any refunds of exchanges must be made within 7 days.

  • No refunds or exchanges due to change of mind
  • Any items returned/exchanged need to be in new, unworn condition and be in their original packaging
  • No exchanges of earrings or body piercing jewellery due to hygiene requirements
  • Return shipping is at the cost and responsibility of the consumer
  • A further shipping charge will be required to send your exchange
  • You must inform us of your intention to return the item within 7 days of the delivery date by emailing contactus@danikacooperjewellery.com
  • No exchanges or refunds on sale items or end of line products
  • Credit notes are valid for 4 weeks from the date of return

Danika Cooper Jewellery accepts returns for products purchased on the Danika Cooper Jewellery website within NZ (not internationally) only and from visiting her studio.

Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, natural marks or imperfections.

Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases we attempt to use the best quality gems we have available. Each item is made to order.

Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.

If the goods were faulty or incorrect then the cost of return postage will be refunded to you.

Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.

REPAIRS

We will repair any manufacturing fault at no cost within 3months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include: Chipped, cracked or broken gemstones. Pearls that have been damaged or knocked out of their settings. Broken chains. General wear and tear including rings that have bent out of shape or oxidised or plating that has worn off.

GOLD PLATING, VERMEIL & GOLD FILL

As with all plating, vermeil, and gold fill, over time it will rub and wear off. This is because it’s bonded onto the base metal and is a coating. If you take good care of the jewellery it will last a long time, but understandably it will rub with constant contact and may lose its colour. We recommend gold plated rings are only worn as occasion rather than every day rings to retain the colour. Please refrain from wearing these in the shower, while bathing or swimming. Also avoid having them come in contact with body lotions, perfumes, soaps or any other chemical substances and always wipe down with a jeweller's cloth or a dry lint free cloth after wearing to avoid acid from the skin affecting the metal.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.

PEARLS
General care: As with any gemstone, pearls require special care to ensure they keep at their best. Cosmetics, sun block, perfume and hairspray all contain chemicals that can dramatically dull the luster of a pearl. The natural acids contained in body oils and perspiration can also damage pearls in the same way. It is best to put your pearls on at least 30 minutes after applying any personal care products, and to take your pearls off before getting ready for bed. A good rule of thumb to remember is that pearls should be the last things to put on and the first things to take off. Pearls are a soft gem and will crack, please wear them with care and avoid knocking or bumping them.They are often set on a fine pin to the setting itself and once broken it can become near impossible to remove this pin, and making the pearl redundant.
After wearing: Wiping the pearls with a damp, soft cloth after you wear them will ensure that they remain free of harmful build-up of compounds that may damage the nacre of your pearls. Always keep your pearls separated from hard jewelry items such as rings or bracelets to prevent them from being scratched. Pearls are best kept in a soft-cloth pouch or a soft-lined jewelry box. Never store your pearls in an airtight environment such a a zip lock bag. Pearls are organic and do contain trace amounts of water. Storing them in an airtight environment will cause them to become brittle and damage the luster.

Restringing: If you wear your pearls often, they should be strung about once a year to prevent strand breakage.

 

PRIVACY POLICY


The information we collect on this site is only used for its stated purpose. Danika Cooper Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.

While every attempt is made to provide accurate and up-to-date information on this website, we do not accept liability for any inaccuracies, errors or ommissions. Colours and slight size variations may vary slightly from those shown on the website due to the limitations of internet technology.

The website is updated regularly but where goods are temporarily or permanently out of stock we will contact you to arrange a replacement or a refund.

WEBSITE STATISTICS

We collect information about how people are using our website in order to further improve our website.

By using this website you are agreeing to the above terms.