Terms and Conditions
We offer free shipping for New Zealand customers. We do not offer pick ups from our address in East Auckland without prior arrangement, please get in contact prior to purchasing if you would like to collect an item.
With most of our pieces, we make them to order, so require a couple of days to process your order and make up your piece(s). For any products we have in stock we will dispatch within one working day. However, weekends and public holidays may incur delays in shipping and delivery. Please contact us if you need your item/s urgently.
We use a variety of different couriers but we will send you an email with tracking details once your order has been dispatched. Couriers will not deliver to a PO Box address. All addresses must be physical.
Please contact us about international shipping costs prior to purchase. Shipping to Australia is free for any purchases over $200 and will take anywhere from 3 - 10 working days for delivery, shipping for orders under $200 is $15. Delivery to the US and Europe, along with the rest of the world will be calculated based on Danika Cooper Jewellery's preferred carrier. Please email us if you would like an indication of cost before purchasing.
GST of 15% has been included on all NZ purchases. For shipping outside of New Zealand, the receiver/customer is responsible for all duty, customs, clearance and entry taxes and fees that incur after the goods are sent.
The information we collect on this site is only used for its stated purpose. Danika Cooper Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.
AVAILABILITY & BACKORDERS
From time to time items that are listed as in stock may in fact not be. Danika Cooper Jewellery pieces are often custom made and there is sometimes delay with getting stones or other materials required as products are not mass bought or produced. We apologise if this situation does occur and will contact you within 24 hours to offer you a refund, discuss placing the item on back order for you, or offering you a suitable alternative.
REFUNDS AND EXCHANGES
Any refunds of exchanges must be made within 7 days.
- No refunds or exchanges due to change of mind
- Any items returned/exchanged need to be in new, unworn condition and be in their original packaging
- No exchanges of earrings or body piercing jewellery due to hygiene requirements
- Return shipping and insurance is at the cost and responsibility of the consumer
- A further shipping charge will be required to send your exchange
- You must inform us of your intention to return the item within 7 days of the delivery date by emailing email@example.com
- No exchanges or refunds on sale items or end of line products
Credit notes are valid for 4 weeks from the date of return
Resizing maybe possible on some items but not all. An additional charge will be required if the order was placed in the wrong size. Please ensure you check the size required.
Danika Cooper Jewellery accepts returns for products purchased on the Danika Cooper Jewellery website within NZ (not internationally) only and from visiting her studio or pop up markets.
Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, natural marks or imperfections.
Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases we attempt to use the best quality gems we have available suitable for the piece. Each item is made to order.
Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.REPAIRS
We will repair any manufacturing fault at no cost within 3 months of the purchase date. Proof of purchase is required.
Manufacturing faults do not include: Lost, chipped, cracked or broken gemstones. Pearls that have been damaged or knocked out of their settings. Pearls that have lost lustre or nacre. Broken chains. General wear and tear including rings that have bent out of shape, oxidisation of metals or plating that has worn off.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.SOLID GOLD & GOLD FILL
See our metals information page.PEARLS